Learn how to navigate the Device Dashboard and how to take action on devices that are linked to your account, like removing a device or remotely wiping a device.
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Device Dashboard
Remote Wipe
Desktop Configurations
Mobile Device Security
Device Dashboard
The Device Dashboard shows the full list of devices which have accessed your account. There are four pages:
- Personal Devices (laptops or mobile devices using Egnyte Desktop App or Mobile App)
- Smart Cache Devices
- Storage Sync Devices
- Desktop Configurations
While the Device Dashboard is available to all accounts, the other features are included as part of our Enterprise Lite and Enterprise plans. If the additional features may be beneficial for the Egnyte domain, contact the Egnyte Account Manager or Egnyte Sales team for more information.
For Personal Devices, you will see the Username with whom the device is associated with, what Client the device is running (Mobile, Desktop App, WebEdit...), the last time the device accessed your account, and more. You can search for a specific user's device or App, and sort by Username, Platform, Device name, or Last access/sync by clicking the appropriate column.
The Smart Cache Device tab contains a dashboard of hybrid devices with access to additional details and policies.
The Storage Sync Devices tab shows any Storage Sync device instances that are connected to your account. The details captured include the Device Name, Device IP, Type, Last Status Update, and more. Just like with the Personal Devices tab, you can filter your results by clicking the appropriate column.
Remove Device
On either tab, hovering over a device and clicking on it reveals additional information, like the device model for personal devices or system health for storage devices. When viewing the details for a device, you also have the option to remove it from the Device Dashboard list. Depending on the device type, removing the device may also cause a forced logout.
This will be useful for customers who want to remove inactive devices from the list.
Remote Wipe
The device details tab also allows you to issue a Remote Wipe command for personal devices that are using our Mobile Apps or Desktop App.
When you issue this command, all Egnyte files stored locally on the device will be deleted the next time the app is opened on that device. This is a useful feature to use if you learn that an employee's device has been lost or stolen. You can monitor the status of a Remote Wipe command from the Device Management Logs section of this page.
Egnyte's Remote Wipe feature is not a replacement for a full-fledged mobile device management system; it only enables the deletion of Egnyte files stored on the device. If remote wiping of a device is required without opening the Egnyte app, we recommend using a dedicated Mobile Device Management solution.
While the Remote Wipe action is still in progress, there is an option to Cancel the action for Desktop App, and mobile devices:
Remote Wipe action can also be executed for Deactivated Users and it will remove Egnyte data from the user's machine when the Desktop App starts on their machine, regardless of their inability to login to their Egnyte Account.
Desktop Configurations
In this page admins can Create and Manage Desktop Configurations. Desktop Configurations are predefined drive settings for Desktop App users, which can be applied to specific user groups.
To learn more about the benefits of Desktop Configurations, read here.
Mobile Device Security
Egnyte's mobile applications allow users to review files, share file links and folders, and upload documents when they're away from their desktop. With the Device Control Suite, account administrators will be able to permit or deny offline access to Egnyte documents and mandate the use of a 4-digit Passcode Lock when re-opening the Egnyte app. These options can be found under the Applications page in the Configuration tab.
To learn more about the benefits of these mobile app security features, read here.