Egnyte Help Desk

Custom Branding Egnyte

We allow you to customize your Egnyte domain to create a sense of visual continuity with your other systems. Your domain can have a customized color scheme, account URL, email settings, and more. Custom Branding is available by default for all of our plans.

 

Display - Custom Logo and File Server Label

To begin branding the Egnyte website, go to:  "Settings" / "Configuration" / "Branding."

You can upload your company logo and choose a custom file server label:

 

Note that these will both appear on your login page:

 

Your collaborators will also view a custom branded page for file and upload links:

 

 

And set your account to show your company colors:

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Click here to help choose the right color for your brand.

 

Custom Website Address (Access URL)

Custom your Egnyte account to utilize any URL that you choose at any time.  After custom branding your Egnyte website, you can alter the standard Egnyte web address to one that utilizes your company's URL.  For example, an Egnyte account can be named "fileshare.acme.com" instead of "acme.egnyte.com." The new website address will be displayed in the Web UI and all file links sent via Egnyte.

Use Cases

  • Your company's name has changed and you want the Egnyte URL to reflect the new name
  • You want the URL to match a standard format for company resources 

Get a Custom URL

First you'll need to submit a ticket to the Egnyte Helpdesk and pay a $50 fee per custom URL.  Then, Egnyte will provide a unique URL for your custom domain name, and you will need to update your CNAME DNS or A Record to point to this new URL. Finally, a digital certificate must be created which you'll need to send to us.  Detailed instructions for obtaining this certificate can be found here. Please note that we do not accept wildcard certificates (e.g. "*.domain.com").

For resellers or companies who prefer to have their own IT department handle employee support, the "Help & FAQ" URL links can also be customized to direct to custom links instead of the Egnyte Helpdesk. 

Please note that domain names are set when the Egnyte account is created and cannot be modified.

 

Egnyte Log-in through your Company's Website

You can also provide users the ability to access Egnyte directly through your company website. Click here to learn more.

 

Personalized Email and Email Server Settings

You can use your company's mail server to send out emails when sharing links, notifications, or inviting new users from your Egnyte domain. 

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Email invitation messages to new users can also be customized.

 If you require IP Whitelisting for your firewall and/or SMTP relay settings, please contact support@egnyte.com for assistance.

Sign-out Redirect

After employees and clients sign out of your Egnyte account, they can be redirected back to your company website.  Unlike the other features listed above, this option is not located in the "Branding" section. You can find this option within the "General" tab of "Configuration."

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