If you are an MSP (Managed Services Provider) managing migrations for a customer domain, you need to use the unique User ID assigned to you by Egnyte for that domain when creating jobs in Migration App.
Log into the domain as an Admin, then mouse over to the upper right corner where your profile icon is located. Click on your name to open the Profile Settings.
When you set up a job in Migration App, be sure to use the User ID listed next to your name, not the email address associated with the profile. We recommend you copy it from the Profile page to ensure accuracy when setting up a Migration Job.