Language Pack Request FAQ

Since our July 2017 release, we now have Canadian French and German available on the WebUI.  
 
Q: How do I get the language pack enabled on my domain?
A: File a support ticket requesting that this beta feature is activated for your domain, but ensure that your request states that you are ok with the limitations of this beta, as listed below.
   
Q: Can I get French in the language pack?
A: Egnyte only has Canadian French, not European French for now.  In your request, please make it clear that Canadian French is acceptable.  Otherwise, support will let you know we do not have European French available and confirm whether Canadian French is acceptable.  
 
Q: Can you turn on the language pack for WebUI, emails, mobile, etc.?
A: We only have the language pack available for the WebUI and only in the main user-facing areas (i.e. not the admin pages, billing pages), none of the clients (mobile, desktop), and none of the emails.  Our goal is to expand the language pack coverage to all of the parts of the WebUI, emails, and clients in the future.    
 
Q: When will the language pack be out of "Beta"?
A: The language pack is in beta because we have not expanded coverage to all parts of the product.  Once we have completed translation for all WebUI menus, email, and clients, the language pack will be out of beta.  However, the areas where there are translations were professionally done and would be considered "released" for purposes of usability by users.  
 
Q: Where do I request language packs for other languages?
A: Please file a support "new feature" request to translate in a language other than our existing Canadian French and German support.
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