Set Up Alerts

Overview


Setting up email alerts allows you to react in real time to new issues discovered within your content sources. You can even customize these alerts so the right people are notified to the appropriate type of issue.


Enable Alerts

To enable alerts, select Settings and choose Alerts from the options on the left.

EP_settings_and_alerts.png


Change the Receive Alerts toggle to ON.

EP_receive_alerts.png

If you want to receive alerts in a periodic digest, rather than in real time, choose Combine alerts from the How often do you want to receive alerts? drop-down and select how often you receive the digest.

EP_combine_alerts.png

 

Issue Alerts

To add a new alert, click the Add Issue Alert button.

EP_add_alert.png

First, choose who you'd like to receive the alerts. You can choose to alert all Egnyte Protect Admins, all Egnyte Protect Users, or Selected recipients. The Selected recipients option allows you to search for existing users or manually enter an email address. Also, more than one user or email can be selected. This is feature is especially useful if you'd like the alerts to be sent to your ticketing system email so tickets are automatically created whenever an alert needs to be reviewed.

EP_send_alerts_to.png

EP_selected_recip.png

Next, you'll decide what issue types to be alerted for. You can select All issue types or Selected issue types. If you choose Selected issue types, you'll check the box next to each issue you'd like to be notified for.

EP_for_issue_types.png

You'll also need to determine if the notifications should be sent out on new or new and updated issues as well as set a minimum severity threshold to help control how many alerts your users are receiving. Once all of these settings have been determined, click Save.

EP_other_alert_settings.png

 

Sensitive Content Alerts

To add a new alert, click the Add Sensitive Content Alert button.

EP_add_sc_alert.png

First, choose who you'd like to receive the alerts. You can choose to alert all Egnyte Protect Admins, all Egnyte Protect Users, or Selected recipients. The Selected recipients option allows you to search for existing users or manually enter an email address. Also, more than one user or email can be selected. This is feature is especially useful if you'd like the alerts to be sent to your ticketing system email so tickets are automatically created whenever an alert needs to be reviewed.

EP_send_alerts_to.png

EP_selected_recip.png

Next, you'll decide what issue types to be alerted for. You can select All policies or Selected policies. If you choose Selected policies, you'll check the box next to each policy you'd like to be notified for.

EP_selected_policies.png


You'll also need to determine if the notifications should be sent out for unpermitted locations or all locations as well as set a minimum risk threshold to help control how many alerts your users are receiving. Once all of these settings have been determined, click Save.

EP_other_alert_set.png

Egnyte Community

Egnyte Community

Want to connect with other Egnyte users and our Egnyte team? Share ideas and ask questions in our Community .