On Terminal Server (RDS), Microsoft moved from a user based session model to a machine-based session model with Windows Server 2012 R2 and above. This model causes Storage Sync version 10.3 and above to mix up user permissions when accessing Storage Sync (ELC) shares. The permissions that are applied to all mapped drives on Terminal Services will reflect that of the last user to log in regardless of cloud assigned permissions.
A new version of Storage Sync for Hyper-V and VMware (11.3.0) is now available and can allow multiple users to connect to a Terminal Server and from there map a share from Egnyte Storage Sync. Learn more on how to upgrade to the latest version.