Audience

Any user of the Migration App.

 

This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain. 

Context

There are several situations when you might receive a notification that your Source is Unavailable. Depending on the reason, you have different options.

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Confirm the Status of Your Source

Go to your Migration Dashboard and click on the source to open the details drawer. This will provide more insight into why your source is unavailable.

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In the example above, the source has not yet been retired, but it is scheduled to be retired at the date specified. If you wish to continue using the source, simply run any job associated with that source and the retirement clock will not start up again until 60 days of inactivity.

Source is Unconnected

If your source is not connected to the cloud, try these fixes in order.

  1. Restart your Agent on the host machine. This is usually sufficient to reconnect the Source. If this is unsuccessful, try option 2.
  2. Uninstall and reinstall the agent using the same Agent ID.

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Source is Retired

If the source has been retired, the date of retirement will be indicated at the bottom of the details drawer.

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Retired sources cannot be returned to an active state, but you still have some options. If you wish to run migration jobs from a retired source, there are two ways to approach it.

  1. Uninstall and reinstall the source using the same Agent ID. This will revive the associated migration jobs and allow you to continue running them. Depending on how long the source has been retired, this may not be successful, in which case you will need to resort to approach #2.
  2. Install a new Agent on the source and recreate the jobs you wish to continue running.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screenshots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.