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Options When Agent is Unavailable



Any user of the Migration App.


This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain. 


There are several situations when you might receive a notification that your Agent is Unavailable. Depending on the reason, you have different options.

In the example below, the Migration Details page is relaying a message indicating the Agent is Unavailable.


In the screen capture below, the Agent is listed as Disconnected on the Migration Dashboard.


Confirm the Status of Your Agent

Go to your Migration Dashboard and click on the Agent to open the details drawer. This will provide more insight into why your Agent is unavailable.


In the example above, the Agent has not yet been retired, but it is scheduled to be retired at the date specified. If you wish to continue using the Agent, simply run any job associated with that Agent and the retirement clock will not start up again until 60 days of inactivity.

Agent is Unconnected

If your Agent is not connected to the cloud, try these fixes in order.

  1. Restart your Agent on the host machine. This is usually sufficient to reconnect the Agent. If this is unsuccessful, try option 2.
  2. Uninstall and reinstall the Agent using the same Agent ID.


Agent is Retired

If the Agent has been retired, the date of retirement will be indicated at the bottom of the details drawer.


Retired Agents cannot be returned to an active state, but you still have some options. If you wish to run migration jobs from a retired Agent, there are two ways to approach it.

  1. Uninstall and reinstall the Agent using the same Agent ID. This will revive the associated migration jobs and allow you to continue running them. Depending on how long the source has been retired, this may not be successful, in which case you will need to resort to approach #2.
  2. Install a new Agent on the source and recreate the jobs you wish to continue running.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screenshots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.


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