Audience

Any user of the Migration App.

This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain.

Context

When you run a scan in Migration App, the details page for the migration job displays Items That Need Your Attention. Below that, it lists two items: excluded files and unsupported files and folders.

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What's Excluded vs. Unsupported?

Excluded Files

Excluded files are incompatible with Egnyte. These items will never be migrated. It is not a function of the Migration App, but rather it is dependent on the Egnyte Cloud File System. Examples are Database files, temp files, files with a future timestamp, or vaulted files.

Unsupported Files and Folders

Unsupported files and folders are those with file or path names that are incompatible with Egnyte. These items can only be migrated if you fix the file and path names to meet Egnyte's requirements.

Using Sanitize in Migration App will fix file names by replacing offending characters with an underscore ("_") on the source. Once these are sanitized, they can be migrated.

Sanitize does not assist with pathname issues, however. These must be resolved manually at the source before the objects will migrate.

 

For more information about unsupported objects, see this Helpdesk article.

For more information about sanitization, you may wish to view this Helpdesk article.