HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is required for troubleshooting web console issues in Web applications.

HAR log should be collected from the machine from which you are trying to connect to the web application.

How to generate a HAR and log file in Chrome

  1. Open Google Chrome.
  2. In Chrome, go to the webpage in question.
  3. Select the Chrome menu > More Tools > Developer Tools
  4. Select the Networks tab.
  5. Within the Networks tab, select Preserve log option.
  6. Record log by selecting the red circle at the top left of the Networks tab.
  7. Refresh the page and allow Chrome to record browser-website interaction. 
  8. Once the page is loaded, select the Console tab and right-click on in the console box. "Save as..." name the file as your preference.
  9. Go back to the Networks tab and right click element. Select "Save HAR with content".
  10. Upload HAR and log files to the support ticket.

How to generate a HAR and log file in Firefox

  1. Open Firefox.
  2. In Firefox, go to the webpage in question.
  3. Select the Firefox menu > Web Developer > Network.
  4. Within the Networks tab, select Preserve log option.
  5. In the center of the Networks tab select refresh.
  6. Refresh the page and allow Firefox to record the browser-website interaction. 
  7. Once the page is loaded, right click and "Save All As HAR".
  8. Select the Console tab and right-click on in the console box. Select all and Copy Message 
  9. Copy log messages to the preferred text editor.
  10. Upload the HAR and log files to the support ticket.

How to generate a HAR and log file in Safari

  1. Open Safari.
  2. In Safari, go to the webpage in question.
  3. Enable Developers Tool: Safari > Preferences > Advance > Click Show Develop menu in menu bar
  4. Select Develop in menu > Show Web Inspector > Select Network tab
  5. Within the Networks tab, select the Preserve log option.
  6. Refresh the page and allow Safari to record the browser-website interaction. 
  7. Once the page is loaded, click on Export on the top right in the window of the Network tab.
  8. Select the Console tab and screen capture the errors.
  9. Upload the HAR and console screenshot files to the support ticket.

How to generate a HAR and log file in Internet Explorer (IE) or Edge

  1. Go to the page within our application where you are experiencing trouble.
  2. Right-click anywhere on the page and click on Inspect Element.
  3. In the F12 Developer Tools, click on the Network tab.
  4. Select the [Preserve log] option.
  5. Select Start Profiling Session/Start Capture.
  6. Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Edge or IE is recording activity.
  7. After reproducing the issue, click on "Export as HAR" (a save icon in IE11)
  8. Save the HAR file somewhere convenient.
  9. Click on the Console tab and look for any errors/warnings reported. If errors are shown, please right-click on the console errors and select Copy all. 
  10. Upload the HAR and console log files to the support ticket.