Sometimes Support will request that logs be sent so we can further troubleshoot. These are the steps to manually collect logs for Desktop App issues:
Desktop App Logs:
Desktop app logs are removed if the application is uninstalled. Please preserve the logs by following the steps below before uninstalling the application.
- Desktop App logs located in (C:\Users\<<Username>>\AppData\Local\Egnyte Connect\logs).
- Please zip the folder and send the zip file via an Egnyte link to email@example.com.
Event Viewer Logs:
Collect the Event viewer logs from the affected machine. To generate these logs, please follow the steps listed below: