Audience

Any user who is a prior user of the CMM Agent CLI tool wishing to upgrade to the Migration App.

This product is currently in Beta.

Context:

If you are a prior user of the CMM Agent CLI migration tool, and you wish to upgrade to the cloud-based Migration App, you must delete or rename your local egnyte-agent folder before installing the Migration App Agent (the Cloud Migration Manager Agent.)

Error Message

If you installed the Agent and attempted a Scan without first deleting or renaming the egnyte-agent folder, you may have encountered the following error message: Command start error (#1100).

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Remedy

Go to the folder where the egnyte-agent folder is located:

C:\Users[username]\AppData\Local\

Rename egnyte-agent to egnyte-agent-old, or delete it.

You will now be able to install the Agent for Migration App successfully.