Audience

Any user of Migration App.

This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain.

Context

The Egnyte Team can use backend logs from Migration Jobs to identify and remedy issues, which is particularly useful if a job fails or doesn’t fully execute. Occasionally, the source agent neglects to send the logs to Egnyte. But even in these situations, you can obtain the logs directly from the Windows system running the CMMAgent.

Accessing Logs

To view the logs for a given Migration Job, navigate to the Migration App UI job and confirm the Migration ID.

migration-id.png

 

Return to Windows Explorer and navigate to the log using the job’s Migration ID in the pathname. Depending on how you are logged into CMM Agent, you will find it in one of two places.

If you are logged in as the Local System:

C:\Windows\System32\config\systemprofile\AppData\Local\egnyte-agent\[migration-id]

If you are logged in as the Local User:

C:\Users\[username]\AppData\Local\egnyte-agent\[migration-id]

 

This will take you to the egnyte-agent log files on your local Windows machine.

logfiles.png

 

Once you have navigated to this file, download and zip the file to send to the Egnyte Team for analysis.

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.