Audience

Any user of the Migration App.

This product is currently in Limited Availability. We invite any Customers interested in using the product to engage Egnyte Professional Services or their Customer Success Manager to have it enabled for their domain.

Context

This product is still in constant evolution as we integrate feedback from our early adopters and identify areas for improvement. Therefore, during the Beta program for the Migration App, we may periodically request you to manually update the CMM Agent to continue using the application. Some of our code changes and feature releases render older versions of the CMM Agent unusable. 

If you open your Migration Dashboard and see the following error message, you will need to update the Agent before continuing to work with existing Migration Jobs or creating a new one.

update-available.png

Updating the Agent

  1. First, be sure to manually stop or wait for any active Migration Jobs to finish. If you don't, the Migration Job will be killed by the Agent Update and will not restart.
  2. Using the link provided in the update message on your Migration Dashboard, click download to download a new version of the Agent to the machine where CMM Agent is presently installed.
  3. Start the installer to replace the old version.
  4. After successfully updating, the CMM Agent will automatically reconnect to Migration Dashboard.

The Agent cannot be updated while any Migration Jobs are actively running. Wait for any jobs to complete, or manually stop them before attempting an update.

The entire process only takes a few minutes, so you'll be back in business in a jiffy.

Confirming Your Agent Version

To confirm the Agent version, click on the Source in the Migration Dashboard. The Source Details will be displayed below.

agent-version.png

Questions? Feature Requests? Other Feedback?

If you have feature suggestions or requests, feel free to submit them here, and make sure you mention Migration App in the text.

For more complex requests that would benefit from providing screen shots or other attachments, you may submit them to support@egnyte.com. Be sure to include Migration App in the email title. Our Support team will push your comments to the Product team for consideration.