Find answers to frequently asked questions about the improvements with Co-Editing with Microsoft Office Online and Google Workspace Applications.
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What type of license do I need to use for the Microsoft Office Online integration?
To use the Microsoft Office Online Integration, it is recommended to have the following subscriptions by Microsoft:
- Microsoft 365 Apps for business
- Microsoft 365 Business Standard
Keep in mind that the subscription compatibility is subject to change by Microsoft and you can reference which subscription is compatible here.
Which web browsers are supported for the Microsoft Office Online integration?
It is recommended to use the supported browsers listed here by Microsoft to use the Microsoft Office Online Integration.
Which Egnyte clients are supported?
These changes are available in the Web UI and Egnyte Desktop App for Windows and Mac now. Also, co-editing in Egnyte Desktop App is not supported with a Smart Cache connection at this time.
Why am I not seeing the "Edit" button in Web UI?
The "Co-Edit" button is shown so users can have one-click access to their favorite or default co-editing app.
Ensure that the following pre-requisites have been completed:
- You must have either Microsoft Office Online and/or Google Workspace enabled by your admin and added to your Egnyte account.
- If you have both co-editing applications added to your Egnyte account (Microsoft Office Online AND Google WorkSpace), your admin will need to set a default app. To do so, ask your admin to go to the App Control Center and toggle to turn on one application as a "default" for you to see the "Co-edit" button.
If you only have one co-editing application (Microsoft Office Online OR Google Workspace), the enabled /added application is automatically marked as the default co-editing app for you.
Why am I not seeing the "Co-Edit" button in Web UI?
The Co-Edit button is shown when someone is already working on a particular document and another user wants to join them in a session to make edits. The new "collaboration" icon reflects it. It's about multiple users editing a document simultaneously. If you do not see the Co-Edit button in the Web UI, it means that no one is working on that document at this time.
There is a small delay in getting the collaboration icon & co-edit button on the Microsoft PowerPoint file when users are collaborating. This is a limitation of how the PowerPoint API works in general.
Are there any size limits?
Microsoft Office Online has the following limits applied. Google Workspace has its own limitations, for details refer here.
Do these changes work with older versions of the Google Workspace App?
These usability improvements for the Google Workspace App are not compatible with the older versions of Egnyte for Google Workspace. Contact email@example.com if you have any questions about compatibility.
Does this integration work with the older Microsoft Office Online file formats?
For Microsoft, only modern formats including .docx, .pptx, .xlsx, and .xlsb file formats are supported. You can't co-author with Office 2007 or earlier format, .rtf, or other formats. In most cases, you can save the unsupported file format in the supported format first within current versions of Word, Excel, or PowerPoint. For Excel, if your file isn’t in this format, open the file and then click File > Save As > Browse > Save as type. Change the format to Excel Workbook (*.xlsx). Co-Authoring does not support the Strict Open XML Spreadsheet format. For more details on this, see this article Troubleshoot co-authoring in Office.
How can I be sure that the latest changes are saved?
Microsoft Office for web applications sends edits from the browser to the server as often as possible. However, this process is not instantaneous and can be influenced by many factors, including network latency and performance.
Hence, Microsoft Office for the web displays the save status indicated in the status bar. If the status bar reads Saved or Saved to <HOST NAME>, then the edits have successfully made it to the server. However, if the status bar reads Saving…or Working…, then the edits have not yet been sent to the server and may be lost if the browser is closed or if you navigate away from the Office Online application immediately. Do not close the laptop lid, log out, shut down, or put the machine to sleep during a Saving or Working status to ensure that your changes are saved.
Intermediate (or not the latest) versions of the same file created from the same device by the same user within a short period of time (about 10 min) can be pruned by the version pruning algorithm - see more details on this helpdesk guide Version Pruning.