Egnyte has launched the Success Center within the web user interface of Egnyte. This feature includes four key areas that assist users in navigating Egnyte, finding help for common issues, and keeping up with the latest product updates.
Here is a brief outline of the key purposes and benefits of the Success Center. We also want to give you a look at how it will be enhanced over time.
Getting help is now fully integrated into the Success Center. You can see key help topics listed with links to each page. You will be able to search across all helpdesk topics. The “Help Center” within the tool enables users to search for and read Helpdesk articles from within the Success Center window, providing information on many of the commonly asked questions users might encounter.
The “Getting Started” section provides ongoing onboarding for new hires or users who may need a refresher after the initial launch and onboarding period has concluded. Once the content has been viewed, the notification is removed.
To get the most out of Egnyte and the security the solution provides, adoption among users is crucial. The “Best Practices” section allows users to explore how to use Egnyte for their specific needs, making the tool more relevant and easy-to-use. You can see guided tutorials here to further enhance your experience with Egnyte
The “Announcements” section keeps users up-to-date on any recent or upcoming changes and enhancements to Egnyte, helping to ensure continuous proficiency with the tool and its features.
As part of our efforts to continually improve the Success Center, we will be rolling out a feature that allows users to submit Helpdesk tickets directly from within the Success Center with no need to leave the Egnyte web interface or open another tab.
If the Success Center is not already enabled in your Egnyte instance, it will be enabled in the coming weeks in order to provide full functionality to everyone. If you have any feedback about the Success Center, please don’t hesitate to reach out! This is an ongoing effort, and we value hearing from our customers about how we can continue to improve.