How do I purchase Smart Cache?

To purchase Smart Cache today, please reach out to your Account Manager or contact sales.

Smart Cache will also soon be available as part of the new Egnyte Content Service Platform.

Customers will be able to go to their Plan Details page (via Settings) to purchase additional licenses, as shown below.




How do I deploy and enable Smart Cache?

Currently, Smart Cache is only available for new device deployments of Turbo. To be able to deploy and enable Smart Cache, you need to be on either the Enterprise plan or the Enterprise Lite plan with Smart Cache option (refer above).

The instructions to deploy Turbo VM on VMware are available here, and for Hyper-V are available here.

For Smart Cache enabled domains, an option to allow Smart to Cache will be available during device configuration, as shown below.



Smart Cache is enabled on the device below.


How do I determine the right size for the data disk?

IT administrators are recommended to determine - a) the amount of data that users are expected to access and b) the amount of new data that users are expected to create over a period of 90 days. Smart Cache will cache both accessed and new data for at least 14 days. In the future, the duration for which data resides in cache may change, and you will need to reassess the disk size. Additionally, Smart Cache needs some storage for caching metadata and for its own internal use. Our recommendation is provisioning 2x that of the above estimated storage.

Sizing the disk is an extremely important consideration for Smart Cache. Provisioning a disk that is too small can lead to aggressive eviction of data from cache and may result in occasional sync failures and errors. 

The 2x recommendation is over and above any storage needed for folders that may have been selected for synchronization.

Are there any policies available for Smart Cache?

As of now, there are no user-defined policies available for Smart Cache. Data eviction and storage optimization are being managed based on the frequency of data being accessed and least recently used.

Can I pin folders with Smart Cache?

This functionality is not yet available via Smart Cache. However, if there are folders that need to be pinned, they can be selected from the folder picker in the device settings and synchronized down to Turbo.

Does Smart Cache support Offline mode?

Smart Cache by itself does not support offline mode yet. However, if certain folders need to be available in offline mode, you can pin them (see above).

How do I know if Smart Cache is enabled?

For Smart Cache enabled devices, the device dashboard will show an additional tab displaying device usage.