To ensure optimal performance when using Desktop Sync, be sure to read the system requirements for your computer.
- Supported OS versions: Windows 10, Windows 8 (non-RT), Windows 7
Microsoft will end support for Windows 7 after January 14th, 2020.
- Recommended: 4GB of RAM
- Supported OS versions: macOS Mojave (10.14), macOS High Sierra (10.13), macOS Sierra (10.12)
- Recommended: 4GB of RAM
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Maximum Folder and File Size
You can sync up to 20,000 files in any folder. Files in sub-folders DO NOT count against this total, so you can also have up to 20,000 files in each sub-folder. Desktop Sync is designed to synchronize up to 500,000 files per desktop. If you anticipate needing to sync more than 500,000 files, you might be better-served by Storage Sync.
You may select up to 500 folders to synchronize for offline access. In addition, you can sync files up to your plan limit. For more information, please click here.
We require dual core or quad core processors to run the Desktop Sync application; machines with a single core processor may see high CPU consumption with a subsequent loss in performance.
File Type Limitations
There are certain specialized application file types like those used in databases (Oracle databases, Mysql, SQL server, Access DB), Exchange servers, and virtual machines (e.g., VMWare) which are left open for extended periods of time while changes are made. While you can store these application file types in Egnyte, you cannot host them within Egnyte's cloud or sync applications. The reason for this is that Egnyte is not able to sync changes to these file types while they remain open. If you want to synchronize such files to your Egnyte account, we recommend you copy as cold copies of the database files to the sync folder on a periodic basis, and avoid synchronizing active databases.
Desktop Sync is designed for use by a single employee on a single computer; it's not possible to install multiple clients on a single computer that is shared by several workers. In cases where Desktop Sync is installed on a computer with multiple users, we recommend choosing a sync directory that is only accessible by the users who should have access to the synchronized content.
Desktop Sync is also not designed to operate on a server with multiple employees accessing files through local permissions. For server sync, Egnyte recommends installing Storage Sync.
To install and run Desktop Sync, you must be logged in as a user with administrative rights to the computer.
The Desktop Sync local data folder cannot be stored on a Network Drive or External Drive.
Use Settings (Windows) or Preferences (Mac) to configure which folders to sync, how often to sync, and to check your sync status.
You can access settings through the following paths:
PC: Start Menu → All Programs → Egnyte Desktop Sync → Settings
Mac: Egnyte menu icon → Preferences
Or manually access settings through http://127.0.0.1:8806
View Sync Logs
View your current sync status from the Windows System Tray or the Mac Menu Bar. Click on Sync Completed to view your sync activity. You can also manually access the sync activity through http://127.0.0.1:8806 under the Logs tab.