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Contact Support via Email OR Submit a Case Online
Egnyte Connect makes it easy to contact support and attach logs from within each product UI.
Desktop App
Storage Sync
WebUI
Egnyte Desktop App
Windows:
1. Click on the Desktop App icon in the icon tray.
2. Click the Settings icon, select the Help tab, and click the Contact Support link.
The option to "Enable debug logging" is unchecked by default. This is an optional step to enable the setting but is recommended for troubleshooting an issue with the product and when being assisted by Egnyte Support.
3. Provide a description of your issue along with other information, add attachments like screenshot or recording of the issue, and click Send.
MacOS:
1. Click on the Desktop App icon in the top bar.
2. Click the Settings icon, select the Help tab, and click the Contact Support link.
The option to "Enable debug logging" is unchecked by default. This is an optional step to enable the setting but recommended for troubleshooting an issue with the product and when being assisted by Egnyte Support.
3. Fill out the Message section with a description of your issue and how to reproduce it and enter the best contact number to reach you in the Contact Phone section. Click Send. If you have multiple domains, please include the domain that is experiencing the issue in the description.
Storage Sync
1. Open a browser window and navigate to http://<IP Address of Storage Sync Device>:8806.
2. Click the Contact Support tab, fill out the Message with a description of your issue and how to reproduce it, and click Send.
Note: Make sure the Send logs box is checked.
WebUI
1. Click on Help button on top right
2. Click the Contact Support towards the bottom to open the contact form. Fill in all the information and click submit.