We've answered some common questions Admins and users may have when using Authy for Two-Step Login Verification (TSLV).

Click here to learn more about the registration process with the Authy mobile app.

Frequently Asked Questions

Can we use TSLV from a Single Sign-On (SSO) Provider (Okta, OneLogin, etc.)?

Yes, you'll be able to use Two-Step Login Verification from your SSO Provider.

Do users have to install the Authy App?

No, they don't have to install the Authy App to use SMS or VoiceCall authentication. However, we still recommend they install and register the Authy App as it's the easiest and most secure solution.

As an Admin, can I use "Trusted Networks for Two-Step Login Verification?"

Yes, users will be able to enroll even when they are accessing the system from whitelisted IP address (e.g., from the office network). Upon enrollment, logins from trusted networks will not require Two-Step Login Verification.

Sometimes, I need to use the same device to authenticate more than one user profile from the same domain. Is this possible?

Yes, however, you'll be required to use the SMS/VoiceCall enrollment workflow to register another user. Once enrolled, all of the users registered with the same device will be able to use all of the available authentication methods.

Can I use Virtual Numbers, like Google Voice or Skype, for text or voice call authentication?

No, Authy does not allow the use of Virtual Numbers (Google Voice, Magic Jack, Skype…) for text message or voice call authentication. As an alternate option, you can use the Authy Desktop App, Mobile App, or Google Chrome plugin.

Can I see who enabled TSLV for a user?

Yes, Administrators or Power Users with the Can run reports role can pull the User Provisioning report to see who enabled TSLV for the user. They will find the User that completed the action (Admin or Power User) in the "Performed by" column and the action (Two-step Login Verification enabled) in the "Action Info" column.