The reason that files in trash show as being retained is that Egnyte Protect enforces a 1-week grace period for items within the trash. This is to ensure that Egnyte Protect can correctly process and keep deleted files, even if the time between file creation and deletion is very short (e.g., a user creates a file and immediately deletes it). This grace period makes sure that Egnyte Protect always enforces the retention rules you have configured, no matter what. The grace period means that files that are deleted cannot be purged manually, nor automatically, until one week after they have been deleted. After one week, if the deleted file is not subject to retention, it won't show "Under retention" anymore and can be purged.