1. If the link is a file link, try increasing the link’s security level.

  2. If the link is a file link and the link recipient is not a registered Connect user, the link recipient can be added as a Standard User to the Connect source to access links with higher security level than "Public."

  3. Use the Web UI to create a new link. When creating a link, only the allowed link security levels will be available as options in the drop-down. Select your desired type of link, and you’re set.

  4. Contact your Administrator if you still need help or have additional questions.