For added security and visibility into network traffic, some administrators may have set up a trusted SSL intercept proxy in their network. The Desktop App can be configured to work with such services as long as the certificate used is considered a trusted certificate by the operating system. Some endpoints used during the authentication process may also need to bypass the SSL intercept proxy service.
- Ensure that the certificate used by the proxy service for SSL encryption is trusted by the operating system on the computer where the Desktop App is being used.
- If you're using Egnyte's Two Factor Authentication (with Duo), bypass traffic to the following URL so it is not decrypted by the SSL intercept service:
- If you're using a custom access protocol, ensure you also bypass https://<customaccessurl>/tslv?*
- If you're using Single Sign-On (SSO), use appropriate settings recommended by your SSO provider to ensure users can successfully sign in.