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Will users lose access to the Shared folders if a Smart Cache device fails?


 Smart Cache uses the Egnyte Desktop App as a single interface for users, so if a device fails, the Desktop App automatically identifies this and services all requests directly to the cloud without any user interference. 

However, if the Smart Cache device fails to connect to the cloud in scenarios where the network connectivity is disrupted between the Smart Cache and cloud, Desktop App users remain connected to the Smart Cache device (offline mode).  



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