SFTP Overview


SFTP is a technology that transfers files in a secure and easy-to-configure manner. A great time to use SFTP is when you are initially migrating up to 500GB of data or if you're uploading files that are each larger than 2.5GB. Not sure how to go about your migration? Learn more about Egnyte's migration services.


  • We do not support the ASCII transfer mode, so please use the Binary mode instead.
  • We do not support Active Transfer Mode, so please use Passive Transfer Mode when setting up the SFTP client.
  • If you use a firewall, please review the Egnyte Public IP Address article to see which IP addresses need to be whitelisted.
  • SFTP/FTP access is limited to Admins and Power Users on the Office, Business, or Enterprise plans.
  • Trial users on these plans are limited to uploading 1GB total via SFTP/FTP.

We do not support the "append" command to add more data to a file when the upload of the file has been completed, which is not usually required.


How do I enable SFTP?

Navigate to Settings and make sure you are on the Configuration tab. Choose Applications from the left side and scroll down to the FTP section. Make sure you click on Enable FTP and choose the types of users that will be able to utilize the feature. You'll need to select the SFTP checkbox and click Save.


Which clients would you recommend to use with Egnyte SFTP?

Can I use SFTP with SSH Public Key Authentication?

Currently, you can use only username/password based authentication, which is still enough for the majority of the use cases. We may add the SSH public key-based authentication in the future.

Does SFTP Preserve Timestamps?

File timestamps will be preserved during upload when using SFTP. Please ensure that you enable the timestamp preservation option on your SFTP client. For more information, please refer to this Helpdesk article.

I received an error message when trying to import/export files via SFTP. What does this mean?

If you received one of the error messages below, it means that your Egnyte Administrator has not enabled SFTP for the domain or for your user profile. Please reach out to your Administrator for assistance.

SFTP access is not available to this user. Contact your account administrator for details.

SFTP access is not available to this domain. Contact your account administrator for details.


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