Insufficient disk space - Desktop Sync

You may find that the Desktop Sync on your computer system stops syncing and throws an error "Sync finished with error: Sync stopped. Insufficient disk space". 

You would find that there is free space on your computer, yet the error persists. 

This happens, when the Desltop Sync is trying to download a bigger size dataset than the amount of space available on the drive where the Desktop Sync's Egnyte folder resides.

Here is a sample log snippet from the sync logs: 


2018-06-28 15:03:24,709 D01 sync INFO    Upload size = 4.15MB; download size = 516GB; cloud free space = inf; local free space = 176GB
2018-06-28 15:03:24,709 D01 sync INFO    timeit: create_ops 6.732000113 seconds
2018-06-28 15:03:24,709 D01 sync ERROR    Not enough free space on hard drive
2018-06-28 15:03:24,772 D01 sdis WARNING  Sync finished with error: Sync stopped. Insufficient disk space

To resolve these issues, you may need to un-check some folders from configure folders section at http://127.0.0.1:8806. This way the dowload size from the cloud to the local machine willlbe reduced. Alternatively, you can clean up your local disk and make more space to accomodate the data being downloaded from the cloud. 

If the above steps do not resolve the issue, then please send the logs to the support team for investigation. 

Please click on 'Contact Support' located on the top right hand corner of the Sync Settings page. Leave the 'Send Logs' box checked and the issue description in the comments. They will review the logs to see what is causing the issue.

Desktop Sync settings page can be accessed at: 
http://127.0.0.1:8806/

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