Egnyte Help Desk

How do I handle the error message "Hostname is larger than 15 characters"?

Issue: Users receiving error message that hostname is large than 15 characters, even though hostname contains 15 or less characters in hostname. 

Affected devices: NETGEAR devices when integrated with Active Directory (AD).

Symptoms: The Hostname file contains the domain name of the AD.

Eg: AD is test.com and hostname of Netgear is egnyte1. The hostname file under /etc/hostname is as follows:egnyte1.test.com

Total count of characters of host name is more than 15 characters as it contains Domain+ Hostname 

Resolution:

  1. SSH into Netgear device and edit the hostname file

vi /etc/hostname

Edit the file to only include the NETGEAR hostname e.g. Instead of egnyte1.test.com it should only display egnyte1.

Save and exit the hostname file edit

:wq!

Run the hostname script as

/etc/init.d/hostname.sh

The above steps will make sure hostname remains same.

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