Egnyte Help Desk

How do I stop and start the Storage Sync service?

Before Restarting Services

The Storage Sync UI may occasionally appear to be inactive (i.e. when the status shows "Fetching cloud snapshot"). Storage Sync is actually still syncing but the status update to the UI may be delayed. In these scenario please wait for the sync to finish. Restarting at this point will delay sync completion.

This issue will be addressed in an upcoming release. 

NETGEAR 6

From the ReadyNAS interface

1. Navigate to the admin console of your ReadyNAS 6 appliance. Click on the Apps tab.

2. Find Egnyte Storage Sync for NETGEAR and toggle the switch to the "OFF" position.

toggle.png

3. IMPORTANT - DO NOT SKIP THIS STEP:  Wait 15 mins for the services to stop and perform the necessary integrity checks. Toggling the switch to "ON" quickly will cause Storage Sync services to not start properly. The NETGEAR ReadyNAS interface may not give you a feedback during this time.

4. Toggle the switch to the "ON" position. This re-enables the Storage Sync services and can take up to 15 mins.

From the ReadyNAS terminal

SSH into the box and run the following commands:

CD into the application directory

cd /apps/elc

To stop the services

systemctl stop fvapp-elc.service

To start services

systemctl start fvapp-elc.service

Alternatively, you can use

/apps/elc/stop_services.sh OR start_services.sh

The following SSH commands will allow the user to stop and start the Egnyte service without having to power off the Virtual Appliance.

Stopping the Egnyte Service

To stop the Egnyte service:

/etc/init.d/elc stop

Then stop the Egnyte sweeper service: 

/etc/init.d/egnyte_sweeper stop

Starting the Egnyte Service

Start the Egnyte sweeper service: 

/etc/init.d/egnyte_sweeper start

Then start the ELC service: 

/etc/init.d/elc start

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