Why is share access denied from Windows clients running AVG antivirus?

 

Windows Clients running AVG antivirus may experience errors when accessing shares on the Storage Sync for NETGEAR/VMware.

Symptoms

When opening a file the users may see the error:

Access Denied contact your administrator

or

When navigating to a file and attempting to open the file the users may see the error:

The directory name is invalid when trying to open a file.

Fix

Within the AVG admin console, exceptions will need to be added for the ELC, Private, and Shared locations.