Egnyte Help Desk

Why is share access denied from Windows clients running AVG antivirus?

Summary

Windows Clients running AVG antivirus may experience errors when accessing shares on the Storage Sync for Netgear/VM.

Symptom

When opening a file the users may see the error:

Access Denied contact your administrator

or

When navigating to a file and attempting to open the file the users may see the error:

The directory name is invalid when trying to open a file. 

Fix

Within the AVG admin console, exceptions will need to be added for the ELC, Private and Shared locations.

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