Egnyte Help Desk

End of support for Storage Sync - Synology

Storage Sync for Synology reached end of support on June 30, 2016.  Synology released a new version of firmware DSM 5.2 in June 2015. This firmware contains significant kernel and library changes compared to the previous firmware version DSM 5.1. As a result, Egnyte Storage Sync will not work when you upgrade Synology firmware to DSM 5.2.

Our engineering team analyzed the effort required to make Storage Sync properly function on DSM 5.2. Based on various constraints of providing an immediate remedy to our customers, we have decided to focus our efforts in helping our existing Synology customers transition to a viable alternative that provides an equal (if not better) substitute in terms Egnyte functionality and performance.

We understand that the transition can be difficult and are aware of the intrusive nature of such a change. Our team has prepared a comprehensive migration plan to facilitate an easy transition while ensuring business continuity and not incurring migration costs. Your users can still continue to use Egnyte while the migration program is underway.  

Please contact our Customer Success Team and we’ll work with you through a migration program that ensures a smooth transition to a new NAS device.  Customers on NETGEAR ReadyNAS devices should be assured that we are fully committed to upholding our partnership with NETGEAR.

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