Egnyte Help Desk

Profile & Insights and Smart Reporting

The Profile & Insights section will help end users understand exactly how their files are being accessed and shared inside and outside of an organization.

Similarly, Smart Reporting is designed to help IT understand how information flows through their organization. It builds on the robust reporting already available to Egnyte administrators today. 

Profile & Insights

The Profile & Insights section is available in the My Profile area of the account. Users will see four tabs: Recent Activity, Private Folder, Links & Collaboration, and Devices & Apps.

Note that Admins can also view the analytics offered in the Profile & Insights dashboard for any user through the Users & Groups Management section of the account.

The Recent Activity tab shows your activity over the past 30 days, including a count of the files you have uploaded and downloaded during that time, your 5 most recent uploads and logins, and the 5 users who have accessed your files the most.

The Private Folder tab shows the size of your private folder and the change in storage space used there over the last 30 days.

The Links & Collaboration tab captures the links you have created over the past 30 days, as well as your 5 most recent links. We’ve included a pie chart that breaks down the status (e.g. active, expired) of any links you’ve created over the last 30 days. You’ll also see your 5 most popular links (by the number of link views) captured here.

Keep in mind that the Private Folder and Links & Collaboration tabs are only applicable in cases where the user has a private folder and is allowed to share links. We will hide these tabs when appropriate to align with the user’s privileges.

The Devices & Apps tab displays the different methods you have used to connect to Egnyte, such as Desktop Sync, our Mobile Apps, and WebEdit.

You’ll also see a bar chart of your upload and download activity by device or application type over the past 30 days. This is a great way to see how your Egnyte usage compares across different access types.

Smart Reporting

This is the landing page administrators will see when accessing the Reports section of the account. Admins will see a dashboard panel with four tabs: Storage, Users, Apps & Devices, and Links & Collaboration.

The Storage tab includes a pie chart on how your account’s storage space is being used and another chart that captures the change in storage and file count over the last 30 days.

There’s also a list of the 5 largest private folders in your account by size. We recommend using the Storage tab to get insight into how and where your users are storing their data in Egnyte.

The Users tab shows how many Power and Standard User seats are being used relative to how many licenses have been purchased, breaks down your active users by type (i.e. Power Users, Admins, and Standard Users), and captures login trends over the last 30 days by user type.

You can also use this tab to see which users created and downloaded the most files over the last 30 days.

The Apps & Devices tab displays breakdowns of the end user and storage devices connected to your account, shows which end points are being used to upload and download most, and lists the most frequent mobile device models that have connected to your account over the last 30 days.

The Links & Collaboration tab shows data for links that have been created or accessed for your account within the last 30 days. Here, you can find information like the most popular links and link recipients (by email domain) for your account, a breakdown of your account’s links by access type and link type (i.e. file or folder), and a chart showing link creation trends.

 

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