If your login to FTP is failing, please make sure your username is correct. Most common error you would see is 530 Authentication failed.
For FTP, the username should be <egnyteusername>$<domain>.
Example: If you access Egnyte at https://abc.egnyte.com and you use username jim to login, then for FTP the username should be jim$abc.
If all of the above is correct and you still can't login, please contact us by logging a ticket.
Note: FTP is available to Office, Business and Enterprise plans for Admins and Power Users.