Egnyte Help Desk

FTP login fails - authentication failure

If your login to FTP is failing, please make sure your username is correct. Most common error you would see is "530 Authentication failed".

For FTP, the username should be egnyte_username$domain where egnyte_username is the username you use for the Egnyte account and domain is your Egnyte account at https://domain.egnyte.com

For example, if you access Egnyte at https://abc.egnyte.com and you use username jim to login, then for FTP the username should be jim$abc.  

If all this is correct and you still can't login, please contact us by logging a ticket.

Note: FTP is available to Office and Enterprise Plans.  In addition, FTP is only available to Admins and Power Users.

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