FTP login fails - authentication failure

If your login to FTP is failing, please make sure your username is correct. Most common error you would see is 530 Authentication failed.

For FTP, the username should be <egnyteusername>$<domain>.

Example: If you access Egnyte at https://abc.egnyte.com and you use username jim to login, then for FTP the username should be jim$abc.  

If all of the above is correct and you still can't login, please contact us by logging a ticket.

Note: FTP is available to Office, Business and Enterprise plans for Admins and Power Users.

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