FTP Login Fails - 530 Authentication Failure

Issue: FTP login fails or I receive a 530 Authentication Failure message.

 

Resolution: If your login to FTP is failing, please make sure your username is correct. For FTP, the username should be <yourusername>$<egnytedomain>.

Example: If you access Egnyte at https://abc.egnyte.com and you use username jim to login, then FTP username should be jim$abc.  

If all of the above is correct and you still can't login, please contact us by logging a ticket.

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