If your login to FTP is failing, please make sure your username is correct. For FTP, the username should be <yourusername>$<egnytedomain>.
Example: If you access Egnyte at https://abc.egnyte.com and you use username jim to log in, then FTP username should be jim$abc.
If all of the above is correct and you still can't log in, please contact us by logging a ticket.