If your login to FTP is failing, please make sure your username is correct. For FTP, the username should be <yourusername>$<egnytedomain>.

Example: If you access Egnyte at https://abc.egnyte.com and you use username jim to login, then FTP username should be jim$abc.  

If all of the above is correct and you still can't login, please contact us by logging a ticket.