Egnyte Help Desk

Ways to Upload and Download Files


To ensure you always have convenient file access wherever you go, Egnyte provides multiple ways to upload and download files to the Cloud.  You can sync files from your desktop, quickly transfer large files, and access files on the go from mobile devices.  This article outlines the various methods available to you.  All of our suggested methods preserve timestamp.  If you are looking to perform a large scale data migration, please refer to this article on the HelpDesk.

Web Browser Access

Desktop Sync

Egnyte Drive

Storage Sync



File Upload Size Limits 

Web Browser Access

To access your files from any computer with an internet connection, log in through a web browser.  Using the browser, you can drag and drop files for upload, send file links to outside business partners, share folders, and manage your account settings.



Learn more about the Web UI


Desktop Sync 

While working remotely, Desktop Sync gives you a fast way to access files from your desktop even when internet connection is slow or completely down. With Desktop Sync, company files in the cloud are saved right to your desktop and updated automatically.  If your internet connection goes down, keep working on your files, and changes will automatically sync later when internet connection is restored. 

Learn more about Desktop Sync


Egnyte Drive

Egnyte Drive provides you a way to access all of your data from your desktop without requiring local storage space as long as you have a persistent Internet connection.  Please keep in mind that you will temporarily need up to twice the storage space to upload new files (one copy to actively edit and one copy queued for upload). This local disk space will be cleared as files are successfully uploaded.

Learn more about Egnyte Drive


Storage Sync – Netgear or VMware & Hyper-V

If you’re already using a traditional file server in your office or want to have a local copy of your data, Egnyte provides Storage Sync. Storage Sync bi-directionally syncs company files between your office file server and the cloud so you can access files on the server quickly when you’re working in the office, or retrieve them from the cloud when you're out of the office.

Learn more about Storage Sync



When you’re on the go and have only your mobile phone or tablet with you, you can access your files right through one of our mobile apps.

Egnyte offers one of the most extensive selections of mobile apps in the industry.  You can access Egnyte through an iPad, iPhone, Android device, Nook, Kindle Fire, HP WebOS device, or Windows Phone. An app for Windows 8 is coming soon.

Our mobile apps allow you to edit and share files, manage folders, invite new users, and even download files for offline access.

Learn more about Mobile



FTP is the fastest way to move files through the internet today, and Egnyte integrates with most FTP clients to give you rapid transfer speeds. We recommend using FTP if you are initially migrating up to 500GB of data or if you are uploading files that are each larger than 10 GB. 

Click here to learn more about FTP


File Upload Size Limits

Below are the file upload limits for our standard plans.  If you want to increase this limit, please contact

Office or Business Plan: 10 GB

Enterprise Plan: 25 GB


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