If double-clicking Egnyte Desktop Sync dmg file fails to start the installation, please complete the following steps: 

  1. Navigate to Finder.
  2. Under Devices, open the root folder (default name: Macintosh HD).
  3. Select the Library folder.
  4. Open the Preferences folder and delete the following files:
    com.apple.frameworks.diskimages.uiagent.plist
    com.apple.diskimages.fsck
    com.apple.frameworks.diskimages.plist


    Mac_manual_install_w_arrows.png

  5. Restart your Mac.
  6. Restart the installation process and double click the dmg installer.