If double clicking Egnyte Desktop Sync dmg file fails to start the installation, please complete the following steps:
- Navigate to Finder.
- Under Devices, open the root folder (default name: Macintosh HD).
- Select the Library folder.
- Open the Preferences folder and delete the following files:
com.apple.frameworks.diskimages.uiagent.plist
com.apple.diskimages.fsck
com.apple.frameworks.diskimages.plist
- Restart your Mac.
- Restart the installation process and double click the dmg installer.
