Desktop Sync for Mac Installation and Upgrade Steps

IMPORTANT NOTICE: Desktop Sync will no longer be supported after December 31st, 2019.

Install Desktop Sync

The steps below apply to a new installation of Desktop Sync. If you need to upgrade your current version of Desktop Sync, we've provided step-by-step instructions in the next section.

1. Download Desktop Sync for Mac and open the .dmg file. 
2. When opened, double click the Desktop Sync icon.
   
   
   
   Note: If a warning message "Egnyte Desktop Sync Installer is an application downloaded from the internet" appears, click Open and enter your computer's admin password to continue.
   
   
3. Select where the synchronized folders should be stored. You can leave the default destination and click Next or click Choose to select a different location before continuing.
   
   
   
   
4. Enter your Egnyte username and password and click Continue. If you utilize an SSO provider, click Other Login Options. 
   
   
   
   
5. Check the box next to the folders you'd like to synchronize to your computer and click Save.
   
   
   
   Note: If you select a parent folder, all of the sub-folders will automatically be selected. You can uncheck them if needed.
6. Once completed, the files will begin syncing to your computer and you'll receive a confirmation email. You can navigate to the folder's location on your computer by clicking Open Folder or simply close the window to go to the Desktop Sync home page.
   
   
   
   Note: If you have chosen to sync a large number of folders and files, it will take time for all of the items to be available on your computer. You can monitor the progress of the sync from the Desktop Sync home page. 

Upgrade Desktop Sync

Use the steps below when an upgraded version of Desktop Sync is released so you can experience the new features and functionality.

1. When a new version of Desktop Sync is available, you may get a pop-up asking you to upgrade. Click Upgrade Now to begin.
   
   Note: You can also manually download the newest version of Desktop Sync.
2. The download should start automatically. If not, click Download.
   
   
3. Double-click on the package that was downloaded.
4. A new window will appear. Double-click on the Desktop Sync icon to start the upgrade. 
   
   
   
   Note: If a warning message "Egnyte Desktop Sync Installer is an application downloaded from the internet" appears, click Open and enter your computer's admin password to continue.
5. Once the download has finished, you'll receive an alert stating the upgrade was successful.
   
   

 

 

Mass Deployment & Upgrade

If you plan on mass deploying Desktop Sync, you should not "clone" (manually copy application file and folders) from an existing installation as this can lead to sync errors. Instead, follow the steps provided in this article to make the process as smooth as possible.