The most common issues are full System Event logs or installing the Desktop Sync data folder on a network drive.
1. In some cases, the System Event & Application Logs may be full which stops Desktop Sync services from starting or even writing to the event logs. You will need to clear the current event logs and change the settings to overwrite as needed.
Clearing the system event logs
- Right-click on My Computer and select Manage.
- Expand the Event Viewer.
- Right-click on Application and select Clear All Events.
- Richt-click on System and select Clear All Events.
- Also change the log settings to avoid such issues in the future. Right-click on both event logs again and select Properties. Change to Overwrite files as needed.
2. Installing the Desktop Sync data folder on a Network Drive.
Desktop Sync was designed to be installed on personal laptops or desktops and works well when placing the data folder on your local drive (e.g. C Drive). However, the Desktop Sync will not start if the data folder resided on a network drive (drives that are mapped outside of the personal machine). If that is the case, you will need to uninstall the Desktop Sync and re-install again and ensure that you place the data folder on a local drive. We also do not recommend sharing the Desktop Sync directory over a network drive.