Egnyte Help Desk

Desktop Sync Overview

Overview

Desktop Sync allows you to create files on your computer, sync them to the cloud, and access them from any device to share easily with others. The files that you access on Desktop Sync are actually local copies of files that you have chosen to store in the cloud. This allows you to work in places where you don't have internet access, secure in the knowledge that your changes will show up in the cloud once you're back online.

Learn

Features

Learn how to utilize Desktop Sync.

Access Files on your Computer

Once you have installed Desktop Sync, you can access files by clicking on the "Egnyte" shortcut that appears on your desktop. On Windows, a shortcut is created in your "Favorites" panel; on a Mac, a shortcut is created in "Places."

Visual Indicators for Sync Progress

The sync status of files and folders can be tracked by viewing the status indicator on each file.  A file that has synchronized successfully will display a green check mark against it.  If there is a problem with synchronizing a file, Egnyte will display a red x against the file. Reasons for sync failure are displayed in the sync logs.

Folder icons convey whether the entire folder is selected for sync or only some sub-folders within that folder have been selected for sync. If you see a folder that is partially grayed-out – such as the Shared folder to the right – this means that only some of the subfolders are being synced.

PLC_Visual_Indicators.png

Sync Open Files

Files that you are currently syncing with Desktop Sync will sync with the cloud as soon as they are modified — even if they are still open. Specifically, sync takes place whenever a file is manually saved (i.e by clicking "save").

Note that every save will push a new version of the file to the cloud.

Sync Folders

Desktop Sync only syncs files from folders within the shared and private folders.  Any files added directly to the shared or private folder will not sync automatically.

If you want to upload a file on your computer to Egnyte, make sure you add it into a specific folder within the Shared or Private root directories (e.g. Shared/Sales).

Right-Click Menu Options

Desktop Sync includes five right-click options: Share, Copy link, View/Add Notes, View Versions, and View in Cloud.

Share:

The Share option automatically logs users into the cloud and opens the sharing dialog there. From the cloud, you can change the settings of your link as needed before sharing it.

Copy Link:

The Copy Link option allows you to generate a link for a file or folder with a single click. It creates a share link based on your account's default settings and copies it to your clipboard. From there, you can paste the link into your preferred communications platform (e.g. email, social media, SMS).

Note that this copied link is specifically designed to be copied into an email. If you click Copy Link and pastes the link into the URL bar in a web browser, the line breaks are stripped from the URL by the browser. However, the link will still work as intended.

Users will only see this if your account’s default link settings require recipients to log in or enter a password. (In these cases, the links that are created from the Copy Link option will have multiple lines.)

View/ Add Notes:

This lets you add comments to a file.

View Versions:

This option will show you a list of previous versions for a file, along with their timestamp and the file author. You can also download previous versions of the file from here.

View in Cloud:

This option can be used to log into the cloud and automatically preview a file. The View in Cloud option is useful for sharing content in situations where the recipient may not have the appropriate application installed (e.g., Photoshop). This option can also be used as a shortcut to the folder in the cloud.

Sub-Folder Sync

You can choose to sync only the folders or sub-folders that you access frequently, thereby reducing the use of internet bandwidth and consuming less hard drive space.

If you have a slow internet connection or want to control when syncs occur, you can modify sync frequency in your settings.  By default, syncs happen in real-time; this means files sync as soon as changes are detected. You can adjust sync to occur at different intervals (e.g., every 15 min), on a schedule (e.g. between 12 midnight and 5 am), or leave it set to real-time sync.

Conflict Negotiations

If you try to update an outdated version of a file, Desktop Sync will create a new file in the same folder with your changes. For example, if you were working on a file named “Spring, Newsletter.docx,” your changes would be saved into a copy named “Spring, Newsletter (conflict copy from ).docx.”

Desktop Sync will also notify you about the conflict in a couple of ways:

  • You'll get an email with the name of the original file and instructions on how to resolve the conflict
  • You'll see a pop up notification on your machine

You can refer to this article for more details on conflict notifications.

Viewing Sync Logs

View your current sync status from the Windows System Tray (below, left) or the Mac Menu Bar (below, right).  Click on "Sync Completed" to view your sync activity.

Configuration Settings

Use "Settings" (Windows) or "Preferences" (Mac) to configure which folders to sync, how often to sync, and to check your sync status. 

You can access settings through the following paths:

PC: Start Menu → All Programs → Egnyte Desktop Sync → Settings

Mac: Egnyte menu icon → Preferences

Or manually access settings through: http://127.0.0.1:8806

Differences between Desktop Sync and Egnyte Drive

Both Desktop Sync and Egnyte Drive provide seamless access to files in Egnyte through your desktop, but there are key differences.  Click here to learn about the unique advantages of each method.

 

Installation

Desktop Sync for Windows

Desktop Sync for Mac

 

Troubleshoot

HelpDesk

For more articles about Desktop Sync, please refer to the Desktop Sync Section on the HelpDesk. To ask a question or interact with other Desktop Sync users, please utilize the Sync discussion on our Community forum.

Usage Guides

Desktop Sync is designed to sync up to 500,000 files per synced desktop.

Download Desktop Sync

Supported Operating Systems

Microsoft Windows

Windows 7 and later

Mac OSX

Mac OSX 10.10 and later

Recommended Hardware

8 GB RAM minimum

 

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