Welcome to
Help Desk

Product Updates
Ideas Contact Support

Improvements for Co-Editing in Desktop App for Mac Version 3.14.10


Desktop App for Mac 3.14.10  Release Date:  Feb 1, 2023

Improved Flow for Starting/Joining Collaboration Session

We improved the flow of opening MS Office files in collaboration mode. From this version, after user starts a new collaboration session or joins existing one on MS Word, MS Excel or MS PowerPoint, the dedicated application will open directly - up to this point, a user was first redirected to a web browser and only then, to a dedicated application.

Issues Addressed

Fix for an Issue with Frozen UI on Recents/Search Screen

On macOS Ventura, we have observed that once a user clicks on a folder in the Recent Files section the Finder window opens, but the widget does not disappear and remains “frozen” until the tray icon was clicked. In version 3.14.10, this issue was resolved

Known Issues and Limitations

  • On Monterey OS, problems may occur when opening a file after moving it to a different folder.
  • Co-editing is not supported with Smart Cache connection for versions of Smart Cache below 2.7.

Upgrade to the latest version today.






Was this article helpful?
0 out of 0 found this helpful

For technical assistance, please contact us.