Egnyte Help Desk

End of Support for Older Versions of Desktop Applications

Egnyte will be dropping support for older versions of Desktop Applications. After January 31, 2018, only the following versions of Desktop Applications will be supported:

  • Egnyte Connect Desktop App for Windows (formerly Egnyte Drive) - Version 2.0.1+
  • Egnyte Connect Desktop App for Mac (formerly Egnyte Drive) - Version 1.6.5+
  • Desktop Sync for Windows - Version 9.1.2+
  • Desktop Sync for Mac - Version 9.1.2+

What does End of Support mean?

When a version of our software is no longer supported, customers using that version must first upgrade to a supported version of the application before raising a support case with Egnyte.

What should be done to ensure you are on supported versions of Desktop Applications?

Download and install the latest version of the app:

More information

For more information on what's changed, see the 'Patch Releases' and 'What's Newsections of the helpdesk.

For information on end of support schedules for all products, see our end of support timeline.

 

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