Egnyte Help Desk

Accelerate Access to Files with the Turbo Beta

Introduction

Egnyte Connect Desktop App provides you with seamless connectivity to files on the cloud. This can present latency issues if you have large files or limited internet bandwidth. Egnyte Turbo accelerates access to your data with on-premises caching. Experience improved performance, especially for large files, as files stored on the Turbo devices are served at LAN speed. Any files not stored on the Turbo device will still be accessed through the cloud. Egnyte Connect Desktop App & Turbo provides secure unified access to all of your Egnyte files from Windows File Explorer, regardless of their storage location.

Egnyte Connect Desktop App automatically discovers and connects to the nearest Turbo device when you are in the office. When you go home and no active Turbo device is within range, Desktop App will redirect requests to the cloud. Administrators can connect Desktop App users to Turbo devices and administer permissions from the cloud, with no end-user involvement.

What does Open Beta mean?

Turbo is currently a Beta product. The open beta allows customers to try out our new product and provide feedback on their experiences. Turbo is considered a beta product as we're still working on bringing the perfect user experience. The Turbo open beta is available for all Egnyte customers to opt in and is fully supported.

System Requirements 

Turbo is deployed as a virtual machine on VMware ESX or ESXi 5.5+/6.x. For more information on ESX, please refer to the VMware product page.

Client operating systems supported are Windows 7, 8, 8.1, or 10.

Installation

Turbo Beta for VMware

Admins can download the Turbo beta from the "Egnyte Apps" section of Egnyte builder. To enable the Turbo beta for your Egnyte domain, admins can contact turbo-support@egnyte.com.

1. In the Web UI, click on "Apps & Add-ons" in the top bar. Under "Egnyte Apps", download the Turbo beta OVA.

Turbo_Beta.png

2. Connect to your ESXi host via VMware vSphere client or vCenter

3. Click on "Deploy OVF Template" and provide the path to the OVA. Ensure you attach a data disk.

4. Start the VM by click on "Power on the Virtual Machine"

5. If your host network does not have DHCP enabled, the VM may fail to get an IP address dynamically. You will need to use the service account to assign a static IP address.

Username: admin

Password: turbocharged

6. Use any supported browser to navigate to http://{IP_ADDRESS}:8515

7. Email turbo-support@egnyte.com to get Turbo enabled for your domain.

8. Download the Turbo-enabled version of Egnyte Connect Desktop App for Windows on users' laptops. Only users with the Turbo-enabled version will be able to access files from a Turbo device.

9. Settings can be changed at any time from the Turbo UI: http://{IP_ADDRESS}:8515

Usage

Turbo Features

  • Secure HTTPS connection between Egnyte Connect Desktop App, Turbo, and the cloud
  • Real-time sync between Turbo device and cloud
  • Local LAN speed access for files opened and edited from Turbo
  • Automatic software upgrades
  • Automatic discovery and connection of available Turbo device

Best Practices

Please consider the following topics before deploying Turbo.

Deciding between Storage Sync and Turbo

Both Turbo and Storage Sync are hybrid file-sharing and collaboration technologies.

Storage Sync is useful in scenarios that require offline access to files, 3rd party applications that rely on SMB or drive paths, or support for Mac clients. Click here to learn more about Storage Sync.

If you will have a stable internet connection and Windows clients, Turbo is the hybrid storage solution of choice. Users can connect to Turbo through Egnyte Connect Desktop App, which administrators can mass deploy to users.  All file and folder edits are propagated to the cloud using real-time sync. Turbo uses Egnyte cloud-based authentication and does not require a separate access point or user account.

Before Setting Up Turbo

1. Ensure that Users and Groups are created in the Egnyte Cloud. For more information, please refer to the Users and Groups article on the Helpdesk.

2. Whitelist the following domains with any filters or firewalls in your environment:

  • <YOUR_EGNYTE_DOMAIN>.egnyte.com
  • sync-<YOUR_EGNYTE_DOMAIN>.egnyte.com
  • prod-logg8.egnyte-internal.com
  • gcr.io
  • www.googleapis.com

Known Issues

  • Users cannot move a folder from the Turbo device to the cloud.
  • Some Chrome extensions will interfere with Turbo UI capabilities.

Limitations

  • Global file locking is not implemented yet.

Need help or have questions? Please contact us at turbo-support@egnyte.com.

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