Contact Support from Product UI

Overview

Egnyte Connect makes it easy to send a message to support and attach logs from within each product UI. This will generate a ticket and our support team will be happy to assist you.

Egnyte Drive

Desktop Sync

Storage Sync

 

Egnyte Connect Desktop App

1. Click on the Desktop App icon in the icon tray.

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2. Click the Help tab and select the Contact Support link.

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3. Provide a description of your issue, enter the best contact number to reach you at, and click Send.

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1. Click on the Desktop App icon in the top bar.

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2. Click the Settings icon and select Help & Support.

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3. Click the Contact Support button.

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4. Fill out the Message section with a description of your issue and how to reproduce it and enter the best contact number to reach you in the Contact Phone section. Click Send. If you have multiple domains, please select the account that is experiencing issues from the drop down. 

Note: Check the Send Logs box to enable support to view your logs for any irregularities.

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Desktop Sync

Open a browser window and navigate to http://127.0.0.1:8806/ and click Contact Support. To navigate there within the Desktop Sync UI, please follow the instructions below.

1. Right click on the Desktop Sync icon in the icon tray and select Settings.

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2. The Desktop Sync UI will open in a browser window. Click the Contact Support tab, enter the requested information, and click Send.

Note: Make sure the Send logs box is checked. 

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1. Click the Desktop Sync icon in the top bar and select Settings.

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2. The Desktop Sync UI will open in a browser window. Click the Contact Support tab, enter the requested information, and click Send.

Note: Make sure the Send logs box is checked. 

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Storage Sync

1. Open a browser window and navigate to http://<IP Address of Storage Sync Device>:8806.

2. Click the Contact Support tab, fill out the Message with a description of your issue and how to reproduce it, and click Send.

Note: Make sure the Send logs box is checked. 

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Egnyte Community

Egnyte Community

Want to connect with other Egnyte users and our Egnyte team? Share ideas and ask questions in our Community .