Egnyte Help Desk

Contact Support from Product UI

Egnyte Connect makes it easy to send a message to support and attach logs from within each product UI.  This will generate a ticket and our support team will be happy to assist you.

Egnyte Drive

Desktop Sync

Storage Sync

 

Egnyte Drive

1. Click on the Egnyte Drive icon in the top bar.

2. Under the Settings icon on the upper right corner, click "Help & Support".

3. Click the "Contact Support" button.

4. Fill out the Message with a description of your issue and how to reproduce it.  Please make sure to check the "Send Logs" box to enable support to view your logs for any irregularities.

1. Click on the Egnyte Drive icon in the top bar.

2. Under the Settings icon on the upper right corner, click "Help & Support".

 

3. Click the "Contact Support" button.

4. Fill out the Message with a description of your issue and how to reproduce it.  Please make sure to check the "Send Logs" box to enable support to view your logs for any irregularities.

 

Desktop Sync

Open a browser window and navigate to http://127.0.0.1:8806.  This will automatically open the "Contact Egnyte Support" page.  To navigate there within the Desktop Sync UI, please follow the instructions below.

1. Under the Desktop Sync icon in the top bar, click "Settings".

2. The Desktop Sync UI will open in a browser window.  Click "Contact Support".

1. Under the Desktop Sync icon in the top bar, click "Settings".

2. The Desktop Sync UI will open in a browser window.  Click "Contact Support".

3. Fill out the Message with a description of your issue and how to reproduce it.  Please make sure to check the "Send Logs" box to enable support to view your logs for any irregularities.

 

Storage Sync

1. Open a browser window and navigate to http://<IP Address of Storage Sync Device>:8806.

2. Click "Contact Support".

3. Fill out the Message with a description of your issue and how to reproduce it.  Please make sure to check the "Send Logs" box to enable support to view your logs for any irregularities.

Egnyte Community

Egnyte Community

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