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Current State of Egnyte for macOS Ventura

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macOS Ventura has been available for upgrade for Mac users since October 24th, 2022.  In testing available versions, we have identified several issues which are detailed below.

After conducting tests on the regular Desktop App, we have spotted one major issue, which has been reported to Apple. Issue is listed in the Known Issues section below. Apart from the aforementioned issue, Desktop App version 3.14.9 or higher is compatible with OS Ventura.

Regarding the Desktop App Core, version 0.3.1 or higher is compatible with OS Ventura (13.1 or higher).

If you have already upgraded to macOS Ventura, see the known issues listed below that may impact your experience with Egnyte Desktop App.  For Desktop App Core, make sure that you are using the newest version as listed on the installers page.

Known Issues

Desktop App Core 0.3.0 or lower

Upload or Delete Actions Not Being Reflected in the Cloud for Desktop App Core

macOS Ventura has a bug in the File Provider framework that causes some upload and delete operations to succeed on the local disk but fail to propagate to the cloud until an application or system restart. This bug has been reported to Apple and affects all other applications built on Apple's File Provider framework. 

This issue is resolved in Desktop App Core 0.3.1. as tested on macOS Ventura 13.1.

Widget Frozen on "Recents" List

On macOS Ventura, we have observed that once a user clicks on a folder in the Recent Files section the Finder window opens, but the widget does not disappear and remains “frozen”. Clicking on the Egnyte tray icon unfreezes the widget.  This issue is resolved in Desktop App Core 0.3.1. as tested on macOS Ventura 13.1.

DesktopAppCore_Ventura_Support_1.png

No Alert when File is Moved to Egnyte Drive on Desktop App Core

In Desktop App Core v0.2, we introduced a warning when a user moves a file between Egnyte and their local drive.

DesktopAppCore_Ventura_Support_2.png

We observed that in macOS Ventura, moving a file from local drive to Egnyte Drive does not trigger a warning.

This issue is resolved in Desktop App Core 0.3.1. as tested on macOS Ventura 13.1.

Intermittent Problems Opening a File after Moving it to a Different Folder

Sometimes, the file cannot be opened after moving a file from one folder to the other. As a workaround, you can disconnect/reconnect the drive or restart the Egnyte Desktop App, and then you will be able to open the file.

This issue is resolved in Desktop App Core 0.3.1. as tested on macOS Ventura 13.1.

Desktop App

Widget Frozen on "Recents" List

Same issue as stated in Desktop App Core.

 

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